Frequently asked questions

Solaire provides professional cleaning services across the Gold Coast. Contact us with your suburb or property address to confirm availability.

Complete our online quote form or contact our team directly. Depending on the service, we may request property details, photographs or an onsite inspection before confirming your quote.

Inclusions depend on the service selected. Your cleaning scope, available add-ons and any specific requirements will be clearly confirmed before your booking is finalised.

Detailed inclusions are also available on our Residential, Short Stay & Airbnb, Commercial and Bond Cleaning service pages.

Yes. Services can be tailored to your property and priorities. Please request any additional tasks before your booking so they can be included in the confirmed scope, time and quote.

No. Our cleaners arrive with the products and equipment required for the agreed service.

Please let us know before the booking if you have allergies, delicate surfaces or specific product preferences. Client-supplied products must be safe, clearly labelled and suitable for their intended use.

Pricing is based on the selected service, property size, condition, frequency and work required. Your agreed scope and price will be confirmed before the booking is finalised.

If the property requires work outside the confirmed scope, we will contact you before proceeding with any additional time or charges.

Preparation depends on the service booked.

For Residential, Short Stay & Airbnb and Commercial Cleaning, please ensure that our team has safe access to all agreed areas. Provide any necessary keys, codes, alarm instructions or property information in advance. Please also tell us about pets, delicate surfaces or specific access requirements.

For Bond & End of Lease Cleaning, the property must be vacant and cleared of furniture, personal belongings and rubbish. Running water, working electricity and safe access to all agreed areas must be available.

No. You can arrange secure property access before the service. Please ensure that all agreed areas are accessible and that keys, codes, alarms and other entry instructions have been confirmed in advance.

The duration depends on the property's size, condition, selected service and work required. We may provide an estimated duration, but additional time may be required if the property differs from the information provided.

We will confirm a scheduled time or arrival window before the service and notify you of any material delay where possible.

Yes. One-off, weekly, fortnightly and other recurring cleaning arrangements may be available, depending on the service, location and schedule availability.

Please provide at least 24 hours' notice if you need to cancel or reschedule your service.

Late cancellations, booking changes, waiting time or unsuccessful property access may incur a fee in accordance with your booking confirmation.

Yes. Solaire holds insurance appropriate to the cleaning services we provide. Please contact us if you require further information.

Please contact us as soon as possible and provide details and photographs where relevant. We will review the concern against the agreed service scope and work with you to determine an appropriate resolution.